Karl Luce, Master Black Belt for Oracle Crystal Ball, and Joe Ficalora, Executive Vice President, join us to discuss Oracle’s Crystal Ball software.  Karl explains how Crystal Ball is used in the manufacturing processes and answers a few quesitons.

Information on how to receive a trial CD-ROM of Crystal Ball Professional is at the end of the show.

Crystal Ball: http://www.crystalball.com

Download | Duration: 00:14:14

    

Hakan Wallin, head of SBTI Europe, joins us to talk about the MBB course, six sigma in government and universities and in Europe in general.

http://www.sbtieurope.com/

Download | Duration: 00:14:36

    

Don Jones talks with us about the DISC assessment model.   DISC is a four quadrant behavioral model that examines individuals in an environment or a specific situation. 

This is one of the soft skills taught in SBTI's Six Sigma Master Black Belt program.  DISC can help when interacting with people who have a different communication style than you do.

D - Dominance
I - Influence
S - Steadiness
C - Conscientiousness

Download | Duration: 00:11:26

    

Recorded in 2002, World Business Review host Gen. Alexander Haig discusses the topic of Six Sigma Solutions. He is joined by CEO of SBTI Stephen Zinkgraf, Ph.D. and VP & Research Director Dan Miklovic of GartnerG2.

This is a moderated panel interview with a field report from CSX Transportation.

Dr. Zinkgraf was invited to participate on WORLD BUSINESS REVIEW with Gen. Alexander Haig because of his recognized status as an industry leader in the innovation, definition and deployment of the Six Sigma Process Improvement Methodology.

Gen. Haig's WORLD BUSINESS REVIEW is a weekly series targeted to an educated business audience and is currently airing in major cities nationwide and is distributed internationally.

Download | Duration: 00:28:31

    

In this final episode, Joe Ficalora discusses the design for six sigma roadmap.  Similar to DMAIC but also includes CDOC.  Then he discusses DFSS and your company's strategy.  Where does it fit in?

Download | Duration: 00:09:25

    

In this second part of the 3 part series, Joe & Bill continue to discuss the different categories of innovation from brainstorming to systems engineering.

Download | Duration: 00:10:38

    

Innovation is a company's ability to add new products or services to the core business.  The Design for Six Sigma or DFSS roadmap helps businesses reach their goals by identifying key markets, getting the voice-of-the-customer, identifying gaps vs. competitors before you even begin to develop a possible solution or innovate.

This is the first part of a multi-part show on DFSS and Innovation.   Joe Ficalora and Bill Hertzing discuss the basic objectives of innovation in comparison to companies like Apple Inc. who have revolutionized the MP3 and mobile phone markets.

Download | Duration: 00:17:35

    

The facility is a medium-sized hospital serving five communities in south central Texas. It had gained a reputation for long emergency room waiting times, resulting in local residents driving 30 miles or more to hospitals in neighboring major metropolitan areas. The facility also experienced declining customer satisfaction ratings. The hospital hoped to improve its wait times in order to keep more of the communities' residents visiting their facility, closer to home.

SBTI was selected to send a Master Black Belt consultant to select the project team and lead the project. Team members were selected from the Emergency Department (ED) and other ancillary departments including laboratory, radiology, materials management, and registration. The team worked through SBTI's Lean Sigma DMAIC roadmap using Six Sigma and Lean tools to identify the sources of the problems leading to long wait times.

Download | Duration: 00:08:09

    

SBTI Executive Director, Dick Scott, explains the value proposition of SBTI's Six Sigma Master Black Belt Program. He explains the entry criteria, breaks down the core program into the hard skills, and soft skills taught during the program. Finally, Dick addresses the certification process and program cost.

Download | Duration: 00:18:49

    

Bill explains the new format for the new SBTI show.

 

Download | Duration: 00:00:55